POCVOX™ Return & Refund Policy

All Sales Are Final

Effective Date: Upon publication

1. Final Sale Policy

POCVOX communications equipment is individually prepared, configured, and tested before shipment.

Due to the specialized nature of these products and services, all sales are final, except for qualifying defects, shipping-related damage, or circumstances where applicable law requires a remedy.

We do not accept discretionary returns, exchanges, or cancellations for changes of mind, buyer's remorse, incorrect selections, or changes in personal preference.

2. Limited Defect Policy

POCVOX provides a Limited Defect Policy for equipment that arrives defective or damaged.

This policy is not an extended hardware warranty.

Customers who discover a defect or shipping-related damage upon delivery should notify POCVOX within seven (7) calendar days of confirmed delivery.

Customers may be asked to provide:

• Order number and product model.
• Description of the reported issue.
• Photographs or video where reasonably available.
• Additional troubleshooting information reasonably necessary to evaluate the claim.

POCVOX will review the reported issue and determine an appropriate resolution, including repair, replacement, or refund where required by applicable law.

3. Pre-Shipment Quality Control

POCVOX radios are configured and operationally tested before shipment.

This process is intended to identify setup problems and equipment defects before delivery.

Pre-shipment testing does not eliminate the possibility of manufacturing defects or shipping damage and does not limit applicable consumer rights.

4. Exclusions

The Limited Defect Policy does not cover damage resulting from:

• Accidental drops, impacts, or physical damage after delivery.
• Misuse, negligence, or improper operation.
• Liquid exposure exceeding the product's stated resistance rating.
• Unauthorized modifications, repairs, firmware changes, or alterations that cause or contribute to a defect.
• Incompatible chargers, batteries, accessories, or power sources.
• Normal wear, cosmetic deterioration, or damage caused by improper storage or environmental exposure.

5. Digital Products and Activated Services

Delivered or activated digital application licenses, SIM connectivity services, and other digital products are generally non-refundable.

Exceptions apply where required by law or where POCVOX fails to provide the purchased product or service.

6. Network and Connectivity Limitations

Cellular coverage, network congestion, temporary outages, and third-party communications interruptions do not automatically establish a hardware defect.

Customers experiencing connectivity problems should contact POCVOX Support for assistance.

7. Return Authorization

Customers must contact POCVOX Support before returning equipment.

If a return is authorized, POCVOX will provide applicable instructions.

Customers should not ship equipment to an address without receiving return instructions.

8. Consumer Protection

Nothing in this policy eliminates or restricts rights or remedies that cannot legally be waived under applicable law.

9. Support

For defect claims, shipping damage, or questions about this policy, submit a ticket through the POCVOX Support Center.

Website: https://pocvox.com

POCVOX™ | Next-Generation Wireless Communications