POCVOX™ Return & Limited Defect Policy

All Sales Are Final

At POCVOX™, every radio is individually prepared, configured, and tested before shipment to help ensure proper operation and functionality.

Due to the specialized nature of our communications equipment, custom configuration, programming, and activation services, all sales are final.

We do not accept returns, exchanges, or cancellations for buyer's remorse, changes in preference, accidental purchases, or other discretionary reasons.

Equipment Defective Upon Delivery

Although all radios undergo testing before shipment, we recognize that manufacturing defects or shipping-related damage may occasionally occur.

Customers who receive equipment that is defective or damaged upon delivery must contact POCVOX Support within seven (7) calendar days of confirmed delivery.

Customers should provide their order number, a description of the issue, and photographs or other supporting information when reasonably available.

POCVOX will review the claim and may request troubleshooting or inspection of the equipment.

For verified qualifying defects present upon delivery, POCVOX will provide an appropriate resolution, which may include repair, replacement, or refund, as required by applicable law.

Exclusions

The following are not covered by our limited defect policy:

• Accidental damage, drops, impacts, or physical abuse.
• Water or liquid damage beyond the equipment's stated resistance rating.
• Misuse, improper operation, or failure to follow provided instructions.
• Unauthorized modifications, repairs, firmware changes, or alterations that cause or contribute to the reported defect.
• Damage caused by incompatible chargers, batteries, accessories, or power sources.
• Normal wear and tear, including cosmetic deterioration from ordinary use.
• Damage caused by improper storage, extreme environmental conditions, or negligence.

Cellular Connectivity and Network Services

Cellular connectivity, radio communication, and Push-to-Talk over Cellular services depend on compatible networks, coverage, infrastructure, and service availability.

Temporary outages, weak cellular reception, network congestion, or third-party service interruptions do not automatically constitute equipment defects.

POCVOX does not guarantee uninterrupted connectivity or service availability in every location.

Digital Products and Activated Services

Digital application licenses, activated SIM connectivity services, and other electronically delivered services are generally non-refundable once delivered or activated, except where required by applicable law or where POCVOX has failed to provide the purchased service.

Return Authorization

Customers must contact POCVOX Support and receive return instructions before sending equipment back.

Unauthorized returns may be refused, subject to applicable law.

For verified defects covered by this policy, POCVOX will arrange an appropriate resolution in accordance with applicable consumer protection requirements.

Consumer Rights

Nothing in this policy limits or excludes rights or remedies that cannot lawfully be waived under applicable federal or state law.

POCVOX™

Next-Generation Wireless Communications

Website: pocvox.com

Support: Submit a ticket through the POCVOX Support Center.